What are Cantono Managed Services? 

By choosing Cantono Managed Services, you let Cantono take on the task of running and supporting your entire network, application and data infrastructure and of providing you with just one thing in return: a Service Level Guarantee.

We use our data centre, our network operating and security operating centres and our technical expertise to deliver this to you. From first-line user support, to data back-up (and data integrity) and application upgrade, we can manage it all, hosting where appropriate.

Cantono has been doing all of this for more than a decade. Your business can benefit from our experience, our deployment of enterprise-standard technology, our change-control processes, and our expertise in hosted IT.

How the Service Works

Cantono Managed Services are tailored specifically for each customer based on their requirements. 

This may be for all or part of your IT needs – for example:

• base IT infrastructure
• network (both WAN and LAN)
• storage overall
• back-up and restore
• email management and archiving
• specific services such as legacy systems

It may also be an outsourcing agreement, to provide a fully hosted IT solution.

In all cases we agree the service level with you; this is monitored throughout the duration of the contract and the performance is regularly reported to you.

If we are asked to manage all your IT needs then you will have an account manager assigned to you to ensure that the total service runs smoothly.

In a typical hosting scenario, Cantono uses common processes and the infrastructure applies for all our customers, e.g. Back-up Systems and Anti-Virus.

 We can provide first-line support for all your users or for your designated support contact person, wherever they may be. We can place full-time support engineers on-site at any office if need be.

Our responsibility is to maintain the operational capability of your systems, within the terms of the Service Level Agreements.

In brief; we take on the task of managing your services, so that you can get on with managing your business.